Delivery & Returns

1. Delivery of products
1. Products are delivered by courier ([.]) to address indicated by the Customer when submitting his order. The delivery address is confirmed by the Seller with the confirmation message he sends to the Customer after receiving the order. In the event that the Customer wishes to send each of the products he orders to a different address, he must submit separate orders, which correspond to the different delivery addresses.
2. The Seller bears the shipping costs, for which he receives a separate notification before completing his order in his online store Seller. 
3. The Seller undertakes to deliver the products to the Customer without undue delay and, in any case, within thirty (30) calendar days from the conclusion of the contract, i.e. from the proven completion of the product order through the Seller's online store. The above deadline is considered to be met, when the Customer acquires physical possession of the products before its expiration. In cases where the Customer acquires physical possession of the products after the end of the above deadline, the Seller is considered to have delivered the products on time, as long as he has transferred physical possession of the products to the carrier at a time prior to the expiry of the above deadline and the non-compliance with this is due to reasons attributable to the carrier or to reasons of force majeure.
4. If the Seller does not fulfill his obligation to deliver the products within the above period of thirty (30) calendar days from conclusion of the contract, the Customer is entitled to request the delivery of the products within an additional period. The Customer must submit the above request, with a clear statement, within a period of five (5) calendar days, which begins immediately after the expiration of the above period of thirty (30) calendar days.
5. The Seller undertakes to deliver the products within ten (10) calendar days of receiving the above request from the Customer . If the Seller does not deliver the products within this additional period, the Customer is entitled to terminate the sales contract.
6. An additional deadline for the delivery of the products is not granted in the following cases:
1. if the Seller has refused to deliver the products
2. if the Seller and the Customer have agreed the delivery of the products within a certain period and the delivery within it is important, taking into account all the circumstances surrounding the conclusion of the contract
3. if the consumer has informed the Seller with a clear statement, before the conclusion of the contract (i.e. the completion of the order through the Seller's online store) that delivery is required to be made on or by a certain date.
7. In these cases, if the Seller fails to deliver the goods at the time agreed with the consumer or within of the period of thirty (30) calendar days from the conclusion of the contract, the Customer is entitled to terminate the sales contract immediately.
8. The Customer may terminate the sales contract within the period of three (3) months. This period starts from the day after the day, until which the Seller had the possibility to deliver the products to the Customer on time. To terminate the sales contract, the Customer must send a clear statement by e-mail [.].
9. Upon receiving the Customer's message, in which he informs the Seller of his decision to terminate the contract, the Seller undertakes to return, without undue delay and, in any case, within thirty (30) days of receiving the above message all the money that the Customer had paid under the contract (including shipping costs).  The Seller makes the above refund, using the same means of payment, as the one used by the Customer for the original transaction. In the event of a different agreement, the Customer is not charged with the costs resulting from the refund.
10. 20.10.The Seller is not responsible for non-compliance with the above deadlines is not bound by the above product delivery deadlines, in the event of force majeure. Force majeure events are considered to be all events that take place after the receipt of the Customer's order, affect the performance of the contract, escape the reasonable judgment of the Seller and are impossible to predict or prevent.
11. In the event that the Customer has made his purchase, having connected with his personal codes in his profile, he has access to all the orders that have been placed since the date of creation of the above profile and has the ability to monitor the history of his orders in real time. < /span>The tracking of orders covers all the stages from the receipt of the order to the delivery of the products to the Customer and may include the following indications:
1. order / payment declined: Customer payment failed,
2. pending payment: the Customer placed his order, but canceled it before making the payment,
3. order received: The company has received the purchase order.
4. confirmation of order acceptance by the Company: The Company has accepted the Customer's offer to purchase Products or Services. li>
5. order in preparation: The company has started the process of preparing product orders and is arranging delivery of the parcel by courier.
order in preparation. li>
6. The order has been shipped: the products have been received by a courier and delivered to the address provided by the Customer. From this moment the Customer can track his package on the carrier's website.
12. 20.12.The Seller undertakes the delivery of products to addresses located within the Greek territory.

 II. RETURN - REPLACEMENT POLICY OF PRODUCTS

1. Product returns
1. If the Customer changes his mind about the purchase he made, he can withdraw from the sales contract without stating the reasons and without any charge. The withdrawal period expires fourteen (14) calendar days from the day on which the Customer or a third party indicated by him, other than the carrier, obtains physical possession of the products.
2. Before the expiration of the above period of fourteen (14) calendar days, the Customer must inform the Seller of his decision to withdraw from the contract. The information is provided to the Seller's Customer Service Department and the Customer is required to quote the order number or the invoice number issued for the specific purchase, together with the date of issue.
3. The Customer undertakes to return the products to the Seller, without delay and, in any case, within the period of fourteen (14) calendar days from the day on which he informed the Seller of his decision to withdraw from the contract. After the above deadline, the Customer cannot return the products to the Seller.
4. The Customer is only responsible for the direct cost of returning the products. If the products cannot, due to their nature (for example, bulky items) under normal conditions be returned by post, the Customer bears the cost of returning them.
5. The Customer undertakes to return the products in the condition (without actual defects and with the agreed properties) in which they were at the time when he or a third person he indicates, other than the carrier, acquired their physical possession. The Customer is responsible for any reduction in the value of the products, only in the event that this is due to management on his part, which is not deemed necessary to establish the nature, characteristics and function of the products.
6. The Customer undertakes to accompany the product returned to the Seller with proof of purchase (retail receipt or invoice) , as well as all documents and packaging that accompanied the product. Also, the product must be unused, in excellent condition and with no tags removed.
7. The Seller shall refund any payment received from the Customer, including the costs of shipping the products without undue delay and, in any event , within fourteen (14) calendar days from the day on which he obtained physical possession of the returned products. The Seller makes the above refund, using the same means of payment, as the one used by the Customer for the original transaction. In case this is not possible, the Customer must inform the Seller of the bank account to which the refund will be made.
8. The Seller does not undertake to reimburse any additional delivery costs due to the Customer's choice to use a delivery method other than cheapest standard delivery method of products used by the Seller.
2. Product Exchange
1. If the Customer changes his mind about the purchase he made, he can change the products with other products until in the amount of the price paid by the Customer or with an additional price, within a period of fourteen (14) calendar days from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the products. li>
2. Before the expiration of the above period of fourteen (14) calendar days, the Customer must inform the Seller of his decision to exchange the products to the Seller's Customer Service Department, citing the order number or the invoice number issued for the specific purchase, together with the date of issue.
3. The Customer undertakes to return the products to the Seller, without delay and, in any case, within the period of fourteen (14) calendar days from the day on which he informed the Seller of his decision to return the products. After the above deadline, the Customer cannot return the products to the Seller.
4. The Customer is only responsible for the direct cost of returning the products. If the products cannot, due to their nature (for example, bulky items) under normal conditions be returned by post, the Customer bears the cost of returning them.
5. The Customer undertakes to return the products in the condition (without actual defects and with the agreed properties) in which they were at the time when he or a third person he indicates, other than the carrier, acquired their physical possession. The Customer is responsible for any reduction in the value of the products, only in the event that this is due to management on his part, which is not deemed necessary to establish the nature, characteristics and function of the products.
6. The Customer undertakes to accompany the product returned to the Seller with proof of purchase (retail receipt or invoice) . Also, the product must be unused, in excellent condition and with no tags removed.
7. The Seller does not undertake to reimburse any additional delivery costs due to the Customer's choice to use a delivery method other than cheapest standard delivery method of products used by the Seller.
8. The right of the Customer
3. Replacement of defective products
1. In the case of a product with defects or lacking agreed properties, the provisions of the Civil Code apply.
2. The Customer is entitled to request the replacement of the product with another, without additional charge. In order to replace the product, the Customer must inform the Seller of the defect or the lack of an agreed property that he found in the product, as well as of his decision to request the replacement of the product with another one. The above information is provided to the Seller's Customer Service Department by sending an email to the address or by telephone.
3. The Customer's rights due to an actual defect or lack of an agreed property of the product expire after two (2) years the delivery of the product to the Customer, i.e. from the day on which the Customer or a third party indicated by him, other than the carrier, obtains physical possession of the products. After the above period of time has passed, the Customer cannot ask the seller to replace the product.
4. In the case of product replacement, the Customer does not bear the cost of returning the defective product to the Seller, as long as he uses the standard method of delivery of products used by the Seller. If the Customer uses a method of return other than the standard method of delivery of products used by the Seller, he shall bear any additional costs.
5. The Customer accompanies the product returned to the Seller for replacement with their proof of purchase (retail receipt or invoice) .
6. The Seller undertakes to deliver the new product, without actual defects and with the agreed properties, to the Customer without delay and , absolutely, within a period of fourteen (14) calendar days from the day on which the defective product was returned. The Seller bears the cost of shipping the new product to the Customer.
7. Change for a second time, i.e. change of already changed products, is not allowed.
4. Place of product return

The place of return of the products by the Customer is defined as the Seller's registered office.