Nymphes Gift Wrap

RETURN - REPLACEMENT POLICY

Return of products

If the Customer changes his mind about the purchase he made, he can withdraw from the sales contract without stating the reasons and without any charge . The withdrawal period expires fourteen (14) calendar days from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the products.

Before the expiration of the above deadline of fourteen (14) calendar days, the Customer must inform the Company of his decision to withdraw from the contract. The information is provided to the Company's Customer Service Department and the Customer is required to state the order number or the invoice number issued for the specific purchase, together with its date of issue.

The Customer undertakes to return the products to the Company, without delay and, in any case, within the deadline of fourteen (14) calendar days from the day on which he informed the Company of his decision to withdraw from the contract. After the above deadline, the Customer cannot return the products to the Company.

The Customer is only responsible for the direct cost of returning the products. If the products cannot, due to their nature (for example, bulky items) under normal circumstances be returned by post, the Customer bears the cost of returning them.

The Customer undertakes to return the products in the condition (without real defects and with the contracted qualities) in which they were at the time when he or a third person he indicates, other than the carrier, acquired their physical possession. The Customer is responsible for any reduction in the value of the products, only in the event that this is due to management on his part, which is not deemed necessary to establish the nature, characteristics and function of the products.

The Customer undertakes to accompany the product returned to the Company with the proof of purchase (retail receipt or invoice), as well as all documents and packaging that accompanied the product. Also, the product must be unused, in perfect condition and with no tags removed.

The Company shall refund any payment received from the Customer, including the costs of shipping the products without undue delay and, in any case, within fourteen (14) calendar days from the day on which it obtained physical possession of the returned products. The Company makes the above refund, using the same means of payment, as the one used by the Customer for the original transaction. In the event that this is not possible, the Customer must inform the Company of the bank account to which the refund will be made.

The Company does not undertake the refund of any additional delivery costs due to the Customer's choice to use a delivery method other than the cheapest standard product delivery method used by the Company. exchange of the products with other products up to the amount of the price paid by the Customer or with an additional price, within a period of fourteen (14) calendar days from the day on which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the products.

Before the expiration of the above period of fourteen (14) calendar days, the Customer must inform the Company for his decision to exchange the products to the Company's Customer Service Department, citing the order number or the invoice number issued for the specific purchase, together with the date of issue.

The Customer undertakes to return the products to the Company, without delay and, in any case, within the deadline of fourteen (14) calendar days from the day on which he informed the Company of his decision to return the products. After the above deadline, the Customer cannot return the products to the Company.

The Customer is only responsible for the direct cost of returning the products. If the products cannot, due to their nature (for example, bulky items) under normal circumstances be returned by post, the Customer bears the cost of returning them.

The Customer undertakes to return the products in the condition (without real defects and with the contracted properties) in which they were at the time when he or a third person he indicates, other than the carrier, acquired their physical possession. The Customer is responsible for any reduction in the value of the products, only in the event that this is due to management on his part, which is not deemed necessary to establish the nature, characteristics and function of the products.

The Customer undertakes to accompany the product returned to the Company with the proof of purchase (retail receipt or invoice). Also, the product must be unused, in excellent condition and the tags have not been removed.

The Company does not undertake to refund any additional delivery costs due to the Customer choosing to use a delivery method other than the cheapest standard way of delivering products used by the Company.

The right of the Customer.

Replacement of defective products

In case of a product with defects or from which lacks agreed properties, the provisions of the Civil Code apply. additional charge. In order to exercise the above right, the Customer must inform the Company of the defect or the lack of an agreed property that he found in the product, as well as of his decision to request the replacement of the product with another one. The above information is provided to the Company's Customer Service Department by sending an email to the address or by telephone. absolute discretion to replace or repair the product.

The Customer does not bear the cost of returning the defective product to the Company, as long as it uses the standard method of delivery of products used by the Company. If the Customer uses a method of return, other than the standard product delivery method used by the Company, he shall bear the possible additional costs.

The Customer accompanies the product that is returned to the Company for replacement with the proof of purchase of (retail receipt or invoice).

The Company undertakes to replace or repair the defective product, without actual defects and with the agreed qualities, within a period of thirty (30) calendar days from the day during which the defective product was received by the Company. The Company bears the cost of shipping the new product to the Customer.

Place of return of the products

The place of return of the products by the Customer is defined as the Company's headquarters.



III. PAYMENT AND DELIVERY OF PRODUCTS

Payment

Payment of the value of the products is made using the payment methods accepted by the Company. For the payment methods accepted by the Company, you can find information at the following link of the online store [.] or during the ordering process through the online store.

The products that have been ordered are not sent to the address shipment declared by the Customer, if the Customer has not paid the value of the products, as well as any other expenses. In the event that the Customer does not pay the amount of the purchase within five (5) calendar days from the date of confirmation of the order by the Company, the Company is entitled to cancel the Customer's order and undertakes to notify him immediately regarding the cancellation of the order within a reasonable time and, in any case, within 7 (calendar) days.

In the case of payment by debit/credit card, the Company is not entitled to impose charges on the Customers for the use of a specific type of credit card . For credit card purchases, the Customer is requested to follow the instructions available in the Company's online store. The Customer is asked to fill in the order form and the number and expiry date, as well as the 3-digit number (CVV) written on the back of his credit card. In the event that the order is made to the details and on behalf of a company, then the credit card used by the Customer must be corporate, i.e. issued to the details of the respective company. Also, the Company reserves the right to refuse payment that is not acceptable to the Company.

With the exception of the above, in the event that the Customer and the Company agree to sell the products by cash on delivery , unless otherwise agreed, the Customer will bear the additional cost of the service.

Before the Customer completes the process of ordering products and is bound by the sales contract, the Company undertakes to ensure the express consent of Customer for any additional payment in addition to the fee agreed for the Company's main contractual obligation (for example, for the additional payment of the cost of shipping the products).

Delivery of products

The products are delivered by courier ([.]) to the address indicated by the Customer when submitting his order. The delivery address is confirmed by the Company with the confirmation message it sends to the Customer after receiving the order. In the event that the Customer wishes to send each of the products he orders to a different address, he must submit separate orders, which correspond to the different delivery addresses.

The Customer is responsible for the shipping costs, for which he receives separate information before completing his order in the Company's online store.

The Company undertakes to deliver the products to the Customer without undue delay and, in any case, within thirty (30) calendar days from the conclusion of the contract, i.e. from the proven completion of the product order through the Company's online store. The above deadline is considered to be met, when the Customer acquires physical possession of the products before its expiration. In cases where the Customer acquires physical possession of the products after the end of the above deadline, the Company is considered to have delivered the products on time, as long as it has transferred physical possession of the products to the carrier at a time prior to the expiration of the above deadline and the non-compliance with this is due to reasons attributable to the carrier or to reasons of force majeure. contract, the Customer is entitled to request the delivery of the products within an additional period. The Customer must submit the above request, with a clear statement, within a period of five (5) calendar days, which begins immediately after the expiration of the above period of thirty (30) calendar days.

The Company undertakes to deliver the products within a period of ten (10) calendar days from the receipt of the above request from the Customer. If the Company does not deliver the products within this additional period, the Customer is entitled to terminate the sales contract.

An additional period for the delivery of the products is not granted in the following cases:

if the Company has refused to deliver the products

if the Company and the Customer have agreed the delivery of the products within a certain period and delivery within it is important, taking into account all the circumstances surrounding the conclusion of the contract

if the Consumer has informed the Company with a clear statement, before the conclusion of the contract (i.e. the completion of the order through the Company's online store) that the delivery is required to be made on or by a certain date.

In these cases, if the Company fails to deliver the goods at the time agreed with the Consumer or within the period of thirty (30) calendar days n from the conclusion of the contract, the Customer is entitled to terminate the sales contract immediately.

The Customer may terminate the sales contract within the period of three (3) months. The said deadline starts from the day after the day, until which the Company had the possibility to deliver the products to the Customer on time. To terminate the sales contract, the Customer must send a clear statement via e-mail [.].

Upon receipt of the Customer's message, in which he informs the Company of his decision to terminate the contract , the Company undertakes to return, without undue delay and, in any case, within thirty (30) days of receiving the above message all the money that the Customer had paid under the contract (including shipping costs). The Company makes the above refund, using the same means of payment, as the one used by the Customer for the original transaction. In the event of a different agreement, the Customer is not charged with the costs resulting from the refund. case of force majeure. Force majeure events are considered to be all events that take place after the receipt of the Customer's order, affect the performance of the contract, escape the reasonable judgment of the Company and are impossible to predict or prevent.

In the event that the Customer has made his purchase, having connected with his personal codes in his profile, has access to all the orders that have been placed since the date of creation of the above profile and has the possibility to monitor the history of his orders in real time . Order tracking covers all the stages from the receipt of the order to the delivery of the products to the Customer and may include the following indications:

the order / payment was rejected: The customer's payment failed,

pending payment: the Customer placed his order, but canceled it before making the payment,

order received: the company has received the purchase order.

confirmation of order acceptance by the Company: The Company has accepted the Customer's offer to purchase Products or Services.

order in preparation: The company has started the process of preparing product orders and is organizing the delivery of the parcel by courier.

The order has been shipped: the products have been received by a courier and delivered to the address provided by the Customer. From this moment the Customer can track his package on the carrier's website.

The Company undertakes the delivery of products to addresses located within the Greek territory. In case of delivery of the products outside the Greek territory, the deadlines of this article are extended for thirty (30) calendar days. Also, the Company is not responsible for any fees, taxes, duties, rights or other charges for the delivery of the products outside the Greek Territory, and will be borne exclusively by the Customer.